Call Us – The best way to ensure you receive the lowest price for your product - Call Us. Product Sales are dictated by the manufacturers, so we are precluded from advertising up coming sales. But, if you call us, you can be sure that the massage chair you purchase today, doesn't go on sale $400 off, the very next week! We want happy customers - and that is a bitter pill! You can reach us at 888-978-5285
Monday-Friday 9am to 6pm, Saturday 10am to 4pm, and closed Sunday EST(excluding holidays).
We endeavor to make your buying experience convenient and easy. So, you can, of course, simply place your order online - using the eponymous "Add to Cart" button. You are covered by our 110% Price Match Guarantee.
CREDIT CARDS – Whether you place your order on-line, or by phone - you can pay for your massage chair with most major credit cards including, but not limited to Master Card, Visa, American Express, Discover, Payment is taken at order placement.
SELECT PAYPAL OR AMAZON AT CHECKOUT – AVAILABLE ONLY WHEN ORDERIN ON-LINE: If you place your order on-line, for your convenience we offer the option to check-out using your PayPal account. And, you don't have to shop ON Amazon for that warm fuzzy - you can select and use your Amazon account, right on our website.
PAY BY MAIL
PERSONAL & BUSINESS CHECKS, CASHIER'S CHECKS, MONEY ORDERS. By phone or on-line, you can place your order and elect to mail in your payments.
Order by phone: Just let the sales representative know that you intend to mail in your payment.
Order on-line: Select "CHECKS & MONEY ORDERS".
Print your order confirmation, and together with our payment, mail to:
Massage Chair Wellness, Inc.
311 Winnacunnet Rd., Bldg. B
Hampton, NH 03842
Orders paid by check will be processed upon clear check confirmation.
SYNCHRONY FINANCING. We offer a number of financing with Sychrony Bank, learn how you can actually save money with financing - (click here to learn more).
Order by phone: Our representatives will assist with the entire Financing Process - Instant Credit Decisions.
Order on-line: At checkout-select "Synchrony Financing" and follow instructions.
As soon as you place your order with Massage Chair Wellness, you will receive an email order confirmation. Review your order carefully, and besure to check the following:
Generally within 48 business hours, you will receive a "Your Chair has Shipped" notification, which includes the shipping and tracking information. Your chair is now on its way to your home or business. This process can take up to seven to ten (7-10) business days. Over this time, you can log on either to our, or the shipper's, website to track the progress of your chair. We will be doing the same!
Once your massage chair has reached the destination terminal, the shipper will reach out to you to schedule best date and time for delivery. Please note that with White Glove delivery, the process may take a little longer. See White Glove Delivery for additional information. This is a good time to line up a friend or family member to assist with retrieval and installation.
The day of delivery, the shipper will deposit your package curbside, and wait while you inspect and sign for it. Check your parcels closely, and if there is no damage, sign for your chair. If there is any sign of damage to the package, inspect it. If it appears superficial, notate on the the visual damage on the paperwork, before signing. If there is clear damage, REFUSE the shipment. Occasionally, damage en route is an unfortunate reality. If you do not feel confident that the massage chair will be 100% pristine and in perfect working order, do not sign for it, and contact Massage Chair Wellnes immediately.
This is where a that good friend or family member may come in handy. Although we do offer installation for a fee, most people prefer to take on the installation themselves. Most installations take approximately 40 minutes to complete. Your Massage Chair Wellness product page, includes links to all of the documents, guides and videos you will require for proper installation, and operation. Also, we encourage you to keep the packaging throughout your 30-Day Return period. In this way, if you are not completely satisfied with your massage chair, you can easily repackage it for the return.
Note: Links below are to the most commonly used freight companies. If you do not see your shipper, simply google or go to the website provided, and proceed as indicated above.