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BRAND & WARRANTY

BRAND AND WARRANTY INFORMATION

OSAKI | TITAN | APEX

TITAN World LLC - Home of Osaki, Titan & Apex brands

Titan World is one of the leading distributors of electric massage chairs, handheld massagers, foot massagers, fitness machines, and back relief products. With prices well below national retail price, we specialize in importing and distributing straight to the consumers. While providing high quality products we also strive to provide superior customer service to our clients in all aspects of our business. No matter if its sales or maintenance, we strive and guarantee customer satisfaction. Titan makes its number one priority to help relax your body, so you can enjoy a more active lifestyle. Titan World LLC works directly with the world's top manufacturers of massage and relaxation products to fit your expectations both in health and cost.


YOU WILL NEED

For a quick smooth exchange, when contacting Osaki/Titan for technical support, be prepared with the following:

  1. Name of Purchaser
  2. Date Purchased
  3. Where did you buy it?
  4. Serial # (Located on the rear base of your massage chair.)

WARRANTY

Standard 3 Year Warranty

Optional - Warranty Extensions

- 1 Year Extension - (Parts & Labor): + $149.00

- 2 Year Extension - (Parts & Labor): + $249.00

HUMAN TOUCH

Human Touch LLC

Helping people feel better for over 35 years: As the leading supplier of massage chairs in the United States, Human Touch develops state-of-the-art massage products featuring patented massage systems that replicate the techniques used by massage professionals. Combining advanced technology and attractive design, Human Touch innovations are perfectly suited for today’s modern and traditional living spaces. Our customers include serious athletes looking to recover from intensive training, thousands of chiropractors who integrate a therapeutic massage on a Human Touch chair into their professional services, back pain sufferers looking to reduce their aches and pains, and everyday people looking for a respite from the stress of today’s lifestyle.   Patented Technology:   Human Touch products are designed and developed by our team of advanced engineers in Long Beach, California. With over 65 patented technologies, including CirQlation, Figure-Eight, and Robotic Massage Technologies, our wellness solutions provide an experience that exceeds anything else that you will find on the market.


WARRANTY & TECHNICAL SUPPORT

For your convenience, go directly to the Human Touch Warranty Page - and initiate assistance online.     >> Click Here  

YOU WILL NEED

For a quick smooth exchange, when contacting Human Touch technical support, be prepared with the following:

  1. Name of Purchaser
  2. Date Purchased
  3. Where did you buy it?
  4. Serial # (Located on the rear base of your massage chair.)

WARRANTY

Standard Warranties

Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in Use & Care manuals for products purchased on or after April 1, 2011:

Consumer Warranty Limitations and Exclusions:   Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements.Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.

Optional - Warranty Extension

Signature Massage Chair 5-Year Premium Protection Plan + $369.00

The Head-to-Toe Premium Protection Plan for Human Touch HT massage chairs offers you that peace of mind for unexpected malfunctions and repairs. For $369, you can rest assured that your favorite piece of furniture will be taken care of quickly and efficiently for 5 years – from head to toe, so you go back to stress relief and soothing comfort in your HT massage chair as soon as possible. Here's how it works. Purchase a new, factory-renewed or refurbished Human Touch chair from this site directly, or from any of our authorized dealers, and purchase one of our Head-To-Toe Premium Protection Plans within 90 days of product purchase, and you are covered. From date of plan purchase, the 5-year plan will provide you with five years of 100% parts & labor.If any warranty-covered failure occurs, we work with your schedule to arrange for a technician to come right to your home.

LURACO TECHNOLOGIES

LURACO Technologies is a private company located in Arlington, Texas, the heart of the Dallas-Fort Worth Metroplex. The company's mission is to provide research, development, and manufacturing of advanced products for military, industrial, and commercial sectors. Our current product lines include Robotic massage systems for medical therapeutic applications. The company is often recognized not only for its superior patented technologies, but also for diverse work environment, innovative, and team-oriented approach.

LURACO Technologies has been awarded with DALLAS Top 100 Companies by the SMU School of Business, Top Defense Contractors in Tarrant County, and recently the Achievement Award by U.S Department of Commerce.


YOU WILL NEED

For a quick smooth exchange, when contacting Luraco's technical support, be prepared with the following:

  1. Name of Purchaser
  2. Date Purchased
  3. Where did you buy it?
  4. Serial # (Located on the rear base of your massage chair.)

VIEW WARRANTY

Standard 5 Year Limited Warranty

Luraco Manufacturer's Warranty

Luraco covers their iRobotics 7 massage chair for Home Use with a 5 Year Limited Warranty. The First 3 years include Parts, and Labor. Parts replacement is covered for 5 years. The Structural Framework of the chair is covered for 5 years.

a) For Home Use:

  • This warranty includes part costs and labor for the first three (3) years at no cost to the customer.
  • This warranty includes part costs covered for five (5) years at no cost to the customer.
  • Structural frame carries an additional two (2) year warranty for a total five (5) years.


b) For Commercial Use:

  • This warranty includes part costs and labor for the first six (6) months at no cost to the customer.
  • This warranty includes part costs covered for the first (1st) year at no cost to the customer.
  • Structural frame carries an additional two (1) year warranty for a total two (2) years.

Read full Product Warranty:    >>Download Warranty

Optional - Warranty Extension

Comprehensive 5 Year Extended Warranty Plan + $395.00

LURACO’s massage chair comes with a high expectation in performance and reliability, which should last for many years. However, all products have a defective rate. If something does go wrong, LURACO can back it up with an available Extended Warranty Plan. The Extended Warranty Plan provides customers a full 5 years of comprehensive protection for LURACO’s massage chairs. For $395, you can rest assured that your massage chair will be taken care of as soon as possible. Note: Extended warranty plan is only available for home use application only. We do not offer this plan for commercial use.

JOHNSON WELLNESS | SYNCA | INNER-BALANCE

For over 35 years, Johnson Health Tech (JHT) has specialized in the design, production and marketing of award-winning fitness equipment. JHT is the world's third-largest fitness equipment manufacturer. The JHT fittness and wellness brands are marketed to the commercial, specialty and home-use markets. JHT is commited to product innovation, superior quality and value, as well as unmatched customer service.  

Headquartered near Madison, Wisconsin, JHT and wellness divisions Inner Balance, and Synca-Wellness, give access to engineering, design, service and sales, and marketing support when and where you need it. The Wisconsin head-quarters house their global product development and marketing team, as well as the sales and administration staff that services the United States, Canada, Mexico and the Caribbean.

The SYNCA business strategy focuses on Japanese design, engineering, and products made in JAPAN. The SYNCA brand is the core of wellness business and is committed to Japanese design, planning, and technology development. The Inner Balance brand with it's Jin Massage Chair, offers high quality, feature rich - with a budget friendly price tag.


YOU WILL NEED

For a quick smooth exchange, when contacting Johnson's technical support, be prepared with the following:

  1. Name of Purchaser
  2. Date Purchased
  3. Where did you buy it?
  4. Serial # (Located on the rear base of your massage chair.)

VIEW WARRANTY

Standard 3 Year Limited Warranty:  Inner Balance Jin

Johnson Wellness Manufacturer's Warranty for Jin Massage Chair:

Johnson Wellness covers above product with a 3 Year Limited Warranty (excludes commercial use).

- 1 Year Full In-Home Labor
- 2 Year Full Coverage Parts
- 3 Year Structural Frame
Extended Warranties unavailable for this product.

Standard 3 Year Comprehensive Warranty:  Synca Circ | Kagra 

Johnson Wellness Manufacturer's Warranty for: Synca-Wellness: Circ | Kagra

Johnson Wellness covers above products with a full 3 Year Comprehensive Warranty (excludes commercial use). The First 3 years include full coverage of in-home Labor / Parts / Frame.  

No extended warranty available for these products.

Standard 5 Year  Comprehensive Warranty: Synca JP1100 4D

Johnson Wellness Manufacturer's Warranty for:

Synca-Wellness: JP1100 4D

Johnson Wellness covers above product with a full 5 Year Comprehensive Warranty (excludes commercial use). The First 5 years include in-home full coverage including Labor / Parts / Frame.  

This is the best massage chair warranty in the industry!
A testament to Johnson Wellness' confidence this products quality.