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The Easiest Way to

Buy a Massage Chair

Find My Match

The Easiest Way to

Buy a Massage Chair

Find My Match

BRAND AND WARRANTY INFORMATION

HUMAN TOUCH

Human Touch LLC

Helping people feel better for over 35 years: As the leading supplier of massage chairs in the United States, Human Touch develops state-of-the-art massage products featuring patented massage systems that replicate the techniques used by massage professionals. Combining advanced technology and attractive design, Human Touch innovations are perfectly suited for today’s modern and traditional living spaces. Our customers include serious athletes looking to recover from intensive training, thousands of chiropractors who integrate a therapeutic massage on a Human Touch chair into their professional services, back pain sufferers looking to reduce their aches and pains, and everyday people looking for a respite from the stress of today’s lifestyle.   Patented Technology:   Human Touch products are designed and developed by our team of advanced engineers in Long Beach, California. With over 65 patented technologies, including CirQlation, Figure-Eight, and Robotic Massage Technologies, our wellness solutions provide an experience that exceeds anything else that you will find on the market.


WARRANTY & TECHNICAL SUPPORT

For your convenience, go directly to the Human Touch Warranty Page - and initiate assistance online.     >> Click Here  

YOU WILL NEED

For a quick smooth exchange, when contacting Human Touch technical support, be prepared with the following:

  1. Name of Purchaser
  2. Date Purchased
  3. Where did you buy it?
  4. Serial # (Located on the rear base of your massage chair.)

WARRANTY

Standard Warranties

Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in Use & Care manuals for products purchased on or after April 1, 2011:

Consumer Warranty Limitations and Exclusions:   Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements.Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.

Optional - Warranty Extension

Signature Massage Chair 5-Year Premium Protection Plan + $369.00

The Head-to-Toe Premium Protection Plan for Human Touch HT massage chairs offers you that peace of mind for unexpected malfunctions and repairs. For $369, you can rest assured that your favorite piece of furniture will be taken care of quickly and efficiently for 5 years – from head to toe, so you go back to stress relief and soothing comfort in your HT massage chair as soon as possible. Here's how it works. Purchase a new, factory-renewed or refurbished Human Touch chair from this site directly, or from any of our authorized dealers, and purchase one of our Head-To-Toe Premium Protection Plans within 90 days of product purchase, and you are covered. From date of plan purchase, the 5-year plan will provide you with five years of 100% parts & labor.If any warranty-covered failure occurs, we work with your schedule to arrange for a technician to come right to your home.